Fresh desk Software Plain
Fresh desk is always considered Zen desk’s top direct competitor. In every article about Zen desk alternatives, Fresh desk always appears in the list.
In every review site, you always see many users switch from Zen desk to Fresh desk.
For some, Fresh desk is a perfect Zen desk alternative. But let me tell this painful truth: Like Zen desk, Fresh desk isn’t for everyone. And if you’re looking for a help desk solution for your eCommerce store, Fresh desk is definitely not “the one.”
I get it!
In this post, I’ll cover what Fresh desk is, its key features, pricing, pros and cons, and who should choose it.
Let’s jump in.
What is Fresh desk?
Fresh desk is an online cloud-based customer support software providing help desk support with all smart automation to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.
Fresh desk supports pretty useful features for customer engagement, like:
Multichannel help desk
Artificial intelligence (AI) and chat bot capabilities
Multi-channel communication management
Self-service support portal for support agents and customers
But what actually makes it a perfect alternative to Zen desk?
There are two key reasons:
Fresh desk provides almost all the same features as Zen desk does.
Fresh desk pricing plans are much more affordable than Zen desk, not to mention it has a free plan!
Sounds nice, right? I mean, who wants to keep using an expensive product while there is quite the exact same one out there at a less expensive price?
Poor Zen desk!
More excitingly, Fresh desk does offer some functionalities that Zen desk doesn’t.
Let’s move on to find out what they are.
Fresh desk features
Fresh desk provides you with a wide range of features, categorized into 6 sections as below:
Chat support: Enable chat in customer portal by integrating Fresh desk with Fresh chat. You can then convert conversations into tickets.
Email support: Convert support emails into tickets.
Phone support: Enable phone calls by integrating Fresh desk with Fresh caller. Get notified whenever a customer calls. Miss call get listed as tickets.
Twitter support: Add your company’s Twitter handle to Fresh desk. Tweets, direct messages, and brand mentions get displayed as tickets.
Facebook support: Add your company’s Facebook page to Fresh desk so you can respond to your visitor’s posts and comments. Direct messages, posts, or comments can get listed as tickets.
Website support: Place ticket forms either as a pop-up widget or by embedding it to your website.
Fresh desk लगभग सभी सुविधाएँ प्रदान करता है जैसे Zen desk करता है।
फ्रेशडेस्क मूल्य निर्धारण योजनाएं Zen desk की तुलना में बहुत अधिक सस्ती हैं, इसका उल्लेख नहीं है कि इसकी एक मुफ्त योजना है!
अच्छा लगता है, है ना? मेरा मतलब है, कौन एक महंगे उत्पाद का उपयोग करना चाहता है, जबकि कम खर्चीले कीमत पर बिल्कुल वही है?